At 1 jili, we believe that gaming should always be a source of entertainment — never a source of stress or harm. We are committed to providing every Filipino player with the tools, information, and support needed to keep their experience safe, balanced, and enjoyable. This page outlines our responsible gaming principles, the self-management tools available on the platform, and where to find help if you or someone you know needs it. We encourage all players to read this page and make use of the resources available to them.
1 jili is dedicated to maintaining a gaming environment that is fair, transparent, and safe for all Filipino players. We recognise that while the vast majority of players enjoy our platform as a form of entertainment, a small number may develop problematic gaming habits. Our responsible gaming programme is designed toidentify, support, and assist any player who may be experiencing difficulties, while empowering all players to make informed choices about how they engage with our platform. We work in accordance with Philippine gaming regulations and industry best practices to ensure that responsible gaming is not just a policy statement, but a lived commitment embedded in every part of the 1 jili experience.
Age Verification
All players must be at least 21 years of age to register and play on 1 jili, in line with Philippine law. We verify the age and identity of every player during the registration process using government-issued identification. Any account found to belong to a person under the legal age will be immediately suspended and any funds returned. We take underage gaming extremely seriously and have zero tolerance for any attempt to circumvent our age verification procedures. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms.
Deposit and Spending Limits
Players on 1 jili can set daily, weekly, or monthly deposit limits directly from their account settings to help manage their spending in Philippine pesos. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period to prevent impulsive decisions. Reducing a limit takes effect right away, giving players full control when they need it most. We strongly encourage all players to set a budget before they start playing and to stick to it regardless of outcomes. Responsible budgeting is one of the most effective ways to ensure that gaming remains a fun and affordable activity.
Session Time Reminders
Losing track of time is one of the most common ways that gaming can shift from entertainment to a problem. 1 jili provides session time reminders that alert players when they have been active for a set period, helping them stay aware of how long they have been playing. Players can configure these reminders in their account settings to trigger at intervals that suit their personal habits. Taking regular breaks is a healthy practice that keeps gaming enjoyable and prevents fatigue-driven decisions. We recommend that all Filipino players set a session reminder as a simple first step toward mindful gaming.
Self-Exclusion
If you feel that you need a break from gaming, 1 jili offers a self-exclusion feature that allows you to temporarily or permanently restrict access to your account. Self-exclusion periods can range from a short cooling-off period of 24 hours to a permanent closure, depending on your needs. During a self-exclusion period, you will not be able to log in, deposit, or place bets, and you will be removed from all promotional communications. We take self-exclusion requests seriously and process them promptly to ensure your protection. If you wish to self-exclude, please contact our support team or use the option available in your account settings.
Problem gaming can affect anyone, regardless of age, background, or experience. It often develops gradually, making it difficult to recognise in yourself or in someone close to you. Being aware of the warning signs is the first step toward getting help. If you notice any of the following patterns in your own behaviour or in someone you know, we encourage you to reach out for support without delay.
Continuing to play in an attempt to recover money that has already been lost, often leading to larger losses over time.
Using borrowed money, credit, or funds meant for essential expenses such as rent or food to fund gaming activity.
Missing work, school, or family commitments because of time spent gaming, or feeling unable to stop even when you want to.
Feeling anxious, irritable, or restless when not playing, or using gaming as a way to escape stress, anxiety, or depression.
Concealing the amount of time or money spent on gaming from family members, friends, or colleagues out of shame or fear.
Repeatedly trying to cut back or stop gaming without success, or feeling a compulsive urge to keep playing despite negative consequences.
If you recognise any of these signs, please know that help is available and that reaching out is a sign of strength, not weakness. Our support team is available to assist you, and we can connect you with professional resources in the Philippines that specialise in gaming-related concerns.
You are never alone when it comes to managing your gaming habits. Whether you need a short break, want to set stricter limits, or are looking for professional counselling, there are clear steps you can take right now. 1 jili is here to support you every step of the way, and we will always treat your request with confidentiality and respect.
Contact Our Support Team
Our player support team is available to help you activate any responsible gaming tool, including deposit limits, session reminders, cooling-off periods, and self-exclusion. You can reach us at [email protected] and we will respond promptly and with full confidentiality. If you are in immediate distress, please do not hesitate to reach out — your wellbeing is our priority above all else. We can also guide you toward professional support organisations in the Philippines that offer free and confidential counselling for problem gaming. No judgement, no pressure — just practical help when you need it most.
Helpful Resources
The Philippine Amusement and Gaming Corporation (PAGCOR) provides guidance and oversight for responsible gaming in the Philippines, and their website contains useful information for players who need support. The National Council for Mental Health (NCMH) in the Philippines also offers mental health services that can assist individuals dealing with compulsive behaviours, including problem gaming. If you are concerned about a family member or friend, speaking to a professional counsellor is a positive and constructive first step. Remember that problem gaming is a recognised condition that responds well to early intervention and the right support. You can also visit our FAQ page for quick answers about account management and responsible gaming tools.
Tips for Healthy Gaming Habits
Gaming on 1 jili is meant to be enjoyable. Use our tools, know your limits, and reach out whenever you need support. If you have questions about responsible gaming or your account, our team is ready to help.